Privacy Policy

1. Introduction

Instituto Poffo de Cirurgia Cardiovascular values the privacy and protection of the personal data of its patients, visitors, and users. This Privacy Policy describes how we collect, use, store, and protect your personal information in compliance with Brazil's General Data Protection Law (LGPD — Law No. 13.709/2018) and other applicable legislation.

2. Data Controller

Instituto Poffo de Cirurgia Cardiovascular
Medical Director: Dr. Robinson Poffo — CRM 133.469
E-mail: consultorio@institutopoffo.com
Phone: +55 (11) 97207-3682

3. What Data We Collect

3.1 Automatically Collected Data

When you access our site, we may automatically collect the following information:

• IP address
• Browser type and version
• Operating system
• Pages visited and browsing time
• Device used

3.2 Voluntarily Provided Data

When you contact us or request information, we may collect:

• Full name
• E-mail
• Phone number
• Message or request content, such as: testimonials, questions, contact details, scheduling requests, etc.
• Health information relevant to your care

4. How We Use Your Data

We use your personal data for the following purposes:

• Patient care: Scheduling consultations, providing information about procedures, and follow-up care.
• Communication: Responding to requests and questions, and providing information about our services, articles, testimonials, and other relevant content published on the site.
• Site improvement: Analyzing usage patterns to improve the user experience.
• Legal compliance: Meeting applicable legal and regulatory obligations.

5. Data Sharing

We do not sell, rent, or share your personal data with third parties for marketing purposes, except in the following situations:

• Service partners: Companies that help us operate the site, under confidentiality agreements.
• Healthcare professionals: When necessary for your medical care, in accordance with ethical and legal standards.
• Legal requirement: When requested by competent authorities or to comply with a legal obligation.

6. Your Rights (LGPD)

Under the LGPD, you have the following rights regarding your personal data:

• Confirmation and access: Request confirmation that we process your data and access it.
• Correction: Request correction of incomplete, inaccurate, or outdated data.
• Deletion: Request deletion of your personal data, where applicable.
• Objection: Object to the processing of your data in certain situations.
• Withdrawal of consent: Withdraw your consent.

To exercise these rights, contact us at: consultorio@institutopoffo.com

7. Data Security

We adopt appropriate technical and organizational measures to protect your personal data against unauthorized access, destruction, loss, alteration, or disclosure. However, no security system is completely immune to risk. We recommend that you keep your passwords and access information confidential.

8. Cookies

Our site may use cookies to improve your browsing experience. Cookies are small files stored on your device that allow us to recognize you and personalize content. You can configure your browser to refuse cookies, although this may affect some site functionality.

9. Minors

We do not knowingly collect personal data from minors under 18 years of age without the consent of their parents or legal guardians. If we become aware that we have collected data from a minor without such consent, we will take appropriate steps to remove that information.

10. Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be communicated through a notice on our site or by e-mail. We recommend that you review this policy regularly.

11. Contact

For questions, suggestions, or complaints related to this Privacy Policy or the processing of your personal data, please contact us:

E-mail: consultorio@institutopoffo.com
Phone: +55 (11) 97207-3682
WhatsApp: +55 (11) 97207-3682